Drop off & collection times

A charge will be levied if you arrive out of hours*

Monday to Saturday:

7:30am - 11am

4:45pm - 6:30pm

(we only accept new arrivals during our morning hours to ensure they have plenty of the day to settle in, dogs do need to be here by 10am to benefit from their morning exercise session otherwise they will miss the fun!)

Sunday and Bank Holidays:

9am - 11am

Bank Holiday weekend bookings

For boarding bookings that fall on bank holiday weekends where you wish to collect on the Saturday, a minimum three day charge will apply to cover and include the Sunday and bank holiday Monday as it is unlikely we are able to book these rooms out to another customer. Dates where this applies are: Easter- Saturday 30th March to Monday 1st April, Early May Bank Holiday- Saturday 4th to Monday 6th May, Spring Bank Holiday- Saturday 25th to Monday 27th May and August Bank Holiday- Saturday 24th to Monday 26th August.

Closed Easter Sunday, Christmas Eve, Christmas Day and Boxing Day

*An out of hours surcharge of £15+VAT will be charged if you arrive outside of our normal opening hours but we will not be able to serve you as we are not insured or licensed to open outside of our stated opening hours.


Unfortunately we aren’t doing viewings at the moment for a number of reasons. We have had to increase security following break ins at other establishments where pets were stolen after the thieves were able to scout out exits, cameras etc following a viewing so we are being extra careful in order to keep our guests safe. We also find that it can be quite upsetting for our guests to have strangers looking around that they don’t know and recognise and following covid and lockdowns, there are more and more pets who have a fear of strangers. We have made the decision for the welfare and happiness of our guests, that we are not showing anybody around our facility in order to keep them happy and safe and not put them in a situation they are not comfortable with. We do hope you can understand our position on this.

For a tour of our facilities please click on the videos below where you will be taken to our virtual tour playlist on our Facebook page

Christmas hours

We are closed over Christmas 2024 so all guests must be collected by Monday 23rd. We will reopen to bookings again on the 27th December 2024.

Monday 23rd December- 7:30am-11am & 4:45pm-6:30pm
Christmas Eve (Tuesday), Christmas Day (Wednesday) and Boxing Day (Thursday)- CLOSED to all bookings
Friday 27th December- 7:30am-11am & 4:45pm-6:30pm
Saturday 28th December- 7:30am-11am & 4:45pm-6:30pm
Sunday 29th December- 9:00 am - 11am
Monday 30th December- 7:30am-11am & 4:45pm-6:30pm
Tuesday 31st December- 10am-11am
Wednesday 1st January- CLOSED for drop off and collection
Thursday 2nd January- 7:30am-11am & 4:45pm-6:30pm

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